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Last Updated: 2025.10.1

 

This Privacy Policy describes how ROSEMO (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from our website hosted on Wix (the “Site”), or otherwise interact with our services.

 

By using the Site, you agree to the practices described in this Privacy Policy.

1. Who We Are

ROSEMO

Location: British Columbia, Canada

We operate an e-commerce business serving customers across North America.

2. Information We Collect

We may collect the following types of information in connection with your use of the Site:

2.1 Information You Provide

 

  • Name

  • Email address

  • Phone number

  • Billing & shipping address

  • Account login information

  • Order information

  • Payment-related information (handled by authorized third-party processors)

  • Communication records (emails, chat messages, customer support)

 

We do not store full payment card information on our servers.

2.2 Information Collected Automatically

 

When you visit the Site, certain information is automatically collected, including:

  • IP address

  • Device and browser type

  • Pages viewed

  • Time spent on pages

  • Clickstream and usage behavior

  • General location/IP geolocation

 

This information helps us understand Site performance and user behavior.

2.3 Cookies & Tracking Technologies

 

We and third-party tools use cookies, pixels, and similar technologies to:

  • Operate and secure the Site

  • Analyze site traffic and performance

  • Personalize content

  • Deliver marketing and advertisements

 

You may disable cookies in your browser; however, some Site functions may not operate properly.

3. How We Use Personal Information

We use the information we collect to:

 

  • Process and fulfill orders

  • Provide and improve our products and services

  • Manage your account

  • Provide customer service and communicate with you

  • Conduct analytics (e.g., Google Analytics)

  • Send newsletters and marketing communications

  • Personalize user experience

  • Prevent fraud/security risks

  • Comply with legal obligations

 

You may opt out of marketing communications at any time (see Section 10).

4. Legal Basis for Processing (GDPR-Aligned)

For residents of the European Union or jurisdictions that recognize similar standards, we process personal information under one or more of the following legal bases:

 

  • Consent

  • Performance of a contract

  • Legal obligation

  • Legitimate business interests

5. Sharing of Personal Information

We do not sell your personal information.

We may share information with trusted third parties only as necessary, including:

(1) Wix.com

Our Site is hosted by Wix; your information may be stored or processed via Wix infrastructure.

Wix privacy information: https://www.wix.com/about/privacy

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(2) Payment Processors

  • Wix Payments

  • PayPal

  • Stripe

These services process payments securely on our behalf.

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(3) Third-Party Wix Apps / Service Providers

Including but not limited to:

  • Google Analytics

  • Email / newsletter platforms

  • Shipping & logistics providers

  • Cloud storage providers

 

(4) Legal / Regulatory

We may disclose information:

  • To comply with laws, regulations, or legal proceedings

  • To protect the rights, safety, or property of ROSEMO, our customers, or others

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(5) Business Transfer

In the event of merger, acquisition, or restructuring, personal data may be transferred to the acquiring entity.

6. Google Analytics

We use Google Analytics to analyze website usage.

Google may collect IP address, device identifiers, page usage, and events.

You may opt out via:

https://tools.google.com/dlpage/gaoptout/

7. Marketing & Newsletters

With your consent, we may use your contact information to:

 

  • Send promotional emails

  • Deliver newsletters

  • Provide product updates

  • Share special offers

 

You can unsubscribe at any time using the link provided in marketing emails.

8. Storage & International Data Transfers

Your personal information may be stored and processed outside Canada, including in the United States or Europe.

We take reasonable measures to ensure appropriate protections are in place.

9. Data Security

We take commercially reasonable measures to protect your personal information.

However, no method of transmission or storage is 100% secure.

10. Your Rights

Depending on your location, you may have rights to:

 

  • Access your personal information

  • Correct or update information

  • Request deletion

  • Object to processing

  • Withdraw consent

  • Request copies of your data

 

To submit a request, please contact us (Section 15).

 

You may unsubscribe from marketing emails at any time by clicking “unsubscribe” in any promotional email.

11. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights regarding:

 

  • Access to personal information

  • Deletion requests

  • Right to know categories of data collected

 

We do not sell personal information.

12. Children’s Privacy

Our Site is not intended for children under the age of majority.

We do not knowingly collect information from minors.

13. Third-Party Links

Our Site may include links to third-party websites or services.

We are not responsible for their privacy practices.

Please review their respective policies.

14. Data Retention

We retain personal information only as long as necessary to:

 

  • Fulfill the purposes described in this Policy

  • Meet legal or reporting requirements

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements.

Updated versions will be posted on this page with a revised Effective Date.

16. Contact Us

If you have questions or would like to exercise your privacy rights, please contact:

 

ROSEMO

📍 British Columbia, Canada

📧 Email: contact@rosemo.ca

Privacy Policy

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